Record Display for the EPA National Library Catalog

RECORD NUMBER: 56 OF 115

OLS Field Name OLS Field Data
Main Title Making quality work : the magic ingredient /
Author Labovitz, George H.
Publisher Organizational Dynamics, Inc.,
Year Published 1994
OCLC Number 35026826
Subjects Total quality management. ; Consumer satisfaction. ; Leadership.
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJBM  HD62.15.L23 1994 tape Headquarters Library/Washington,DC 09/17/2004
Collation 1 audiocassette : analog
Notes
Recorded at the 6th annual National Conference on Federal Quality.
Contents Notes
Discusses total quality management. According to Labovitz, the main ingredient to the success of TQM is the commitment of senior management to quality. The employees must be informed about the mission, vision, and values of the organization and must have an active role in bringing about quality improvement. Also, the needs of the customer must be met.