Record Display for the EPA National Library Catalog
RECORD NUMBER: 6 OF 54Main Title | Accountability : managing for maximum results / | |||||||||||
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Author | Lloyd, Sam R. | |||||||||||
Publisher | Crisp Learning, | |||||||||||
Year Published | 2002 | |||||||||||
OCLC Number | 49793451 | |||||||||||
ISBN | 1560526475 (pbk.) | |||||||||||
Subjects | Supervision of employees ; Responsibility ; Personnel management | |||||||||||
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Collation | viii, 112 p. : ill. ; 26 cm. | |||||||||||
Notes | Includes bibliographical references (p. 110). |
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Contents Notes | Machine generated contents note: Part 1: The Case for Accountability -- Getting Work Done Through Others3 -- G athering Feedback6 -- Part 2: The Manager/Employee Relationship -- Establishing Positive Expectations11 -- C reating R apport15 -- Using the Pacing Technique17 -- Improving Listening Skills18 -- Common Responses and Their Risks21 -- Diffusing Emotion Through Active Listening22 -- Lessening Employee Dependency25 -- Developing Relationship Contracts27 -- Part 3: Leadership & Management Skills -- D efining Leadership33 -- Setting Goals to Communicate Your Vision34 -- Involving Employees to Create Buy-In36 -- Determining the Action Steps37 -- Empowering Employees Through Delegating38 -- Recovering and Learning from Mistakes48 -- Part 4: Communication Tools That Build Accountability -- Matching Personality Type57 -- Communicating Win-Win Messages62 -- Giving Strokes to Get Results68 -- Confronting Unacceptable Behavior72 -- Performing a Relationship Audit83 -- Part 5: Follow-up Ideas for Skill Development -- Maintain Your Momentum93 -- Establish an Action Plan94 -- Reward Yourself95 -- Continue to Work at It97 -- Appendix -- Author's Notes on the Case Studies101 -- Author's Suggested Responses to Exercises107 -- Recommended Reading110. |