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RECORD NUMBER: 39 OF 199

OLS Field Name OLS Field Data
Main Title Difficult conversations : how to discuss what matters most /
Author Stone, Douglas,
Other Authors
Author Title of a Work
Heen, Sheila.
Patton, Bruce.
Publisher Penguin Books,
Year Published 2010
OCLC Number 671252867
ISBN 9780143118442; 0143118447
Subjects Interpersonal communication. ; Interpersonal communication--Case studies. ; Interpersonal Relations. ; BUSINESS & ECONOMICS--Management Science. ; PSYCHOLOGY--Interpersonal Relations. ; SELF-HELP--Personal Growth--Success.
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJAM  BF637.C45S78 2010 Region 3 Library/Philadelphia, PA 12/04/2018
Edition 10th anniversary ed., [2nd ed.].
Collation xxxiii, 315 pages : illustrations ; 20 cm
Notes
"With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999. Includes bibliographical references.
Contents Notes
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.