Main Title |
Expanding water utility services beyond water supply / |
Other Authors |
|
Publisher |
Water Research Foundation, |
Year Published |
2012 |
OCLC Number |
778801507 |
ISBN |
9781605731667; 1605731668 |
Subjects |
Water utilities--Customer services--United States
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBM |
HD4461.E96 2012 |
|
AWBERC Library/Cincinnati,OH |
04/02/2012 |
EOAM |
HD4461.E96 2012 |
|
Region 8 Technical Library/Denver,CO |
04/27/2012 |
|
Collation |
xx, 125, [35] p. : ill. ; 28 cm. + |
Notes |
Includes bibliographical references (p. 69). |
Contents Notes |
1. Introduction -- 2. What are supplemental services, and why might utilities be interested in providing them? -- 3. What do utilities think? A survey of utility leaders -- 4. What do customers think? A survey of utility customers -- 5. Selecting a potential supplemental service offering -- 6. Supplemental services guide : a tool to guide utilities through the menu of supplemental service options -- 7. The business plan : should this utility add this supplemental service? -- 8. Agenda for future research -- References -- Appendix A. Utilities that participated in the online utility survey -- Appendix B. Survey of utility leaders : survey instrument -- Appendix C. Results of survey of utility leaders -- Appendix D. Surveys of utility customers -- Appendix E. Water utility customer survey results. |