Record Display for the EPA National Library Catalog
RECORD NUMBER: 1205 OF 1536Main Title | Quality is free : the art of making quality certain / | |||||||||||
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Author | Crosby, Philip B., | |||||||||||
Publisher | New American Library, | |||||||||||
Year Published | 1980 | |||||||||||
OCLC Number | 08501804 | |||||||||||
ISBN | 0451619617; 9780451619617; 0451624688; 9780451624680; 0451625854; 9780451625854; 0451622472; 9780451622471 | |||||||||||
Subjects | Quality assurance | |||||||||||
Additional Subjects | Quality assurance | |||||||||||
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Collation | xi, 270 pages ; 18 cm | |||||||||||
Notes | "A Mentor book." Includes index. index. |
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Contents Notes | Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain. "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"-- |