Record Display for the EPA National Library Catalog
RECORD NUMBER: 1 OF 1Main Title | What is total quality control? The Japanese way / | |||||||||||
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Author | Ishikawa, Kaoru, | |||||||||||
Publisher | Prentice-Hall, | |||||||||||
Year Published | 1985 | |||||||||||
OCLC Number | 11467749 | |||||||||||
ISBN | 0139524339; 9780139524332; 013952441X; 9780139524417 | |||||||||||
Subjects | Quality control--Japan ; Qualité--Contrãole--Japon | |||||||||||
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Collation | xiv, 215 pages : illustrations ; 24 cm | |||||||||||
Notes | Translation of: TQC to wa nani ka, Nihon-teki hinshitsu kanri. Includes index. |
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Contents Notes | Describes the Japanese approach to quality control, explains how quality circles work, and discusses applications in subcontracting and marketing. My encounter with quality control -- Characteristics of Japanese quality control -- The essence of quality control -- Quality assurance -- Total quality control -- TQC is a thought revolution in management -- Do's and don'ts for top and middle management -- QC circle activities -- Quality control for subcontracting and purchasing -- Quality control in marketing: distribution and service industries -- Quality control audit -- Utilization of statistical methods. |