Abstract |
The overall objective of this experiment was to develop measures of service organization effectiveness in correcting engine part failures, malfunctions and tune-up parameter maladjustments which cause high exhaust emissions. Subsidiary objectives were to assess the capability of service organizations to (1) detect specific malfunctions, (2) return malfunctions, maladjustments and failures to manufacturer's specifications and (3) respond to the type of information which might be provided by mandatory vehicle inspection and the resulting impact on cost and performance effectiveness. Statistics were developed on (1) cost to accomplish maintenance, (2) maintenance cost and performance effectiveness of garages organizations in different communities, (3) influence of service organization type (independent, dealership and service station) on cost and performance effectiveness and (4) The amount of unnecessary maintenance performed by service organizations. |