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OLS Field Name OLS Field Data
Main Title Reengineering the corporation : a manifesto for business revolution /
Author Hammer, Michael,
Other Authors
Author Title of a Work
Champy, James
Publisher HarperBusiness,
Year Published 1994
OCLC Number 30463456
ISBN 088730687X; 9780887306877
Subjects Organizational change. ; Corporate reorganizations. ; Organisationswandel ; Restrukturierung ; Unternehmen ; Organizational Innovation.
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
ELCM  HD58.8.H356 1994x NVFEL Library/Ann Arbor, MI 04/23/2004
Edition 1st pbk. ed.
Collation xii, 233 pages ; 21 cm
Notes
"Updated to include answers to the most frequently asked questions about reengineering"--Cover. Includes index.
Contents Notes
The crisis that will not go away -- Reengineering : the path to change -- Rethinking business processes -- The new world of work -- The enabling role of information technology -- Who will reengineer? -- The hunt for reengineering opportunities -- The experience of process redesign -- Embarking on reengineering -- One company's experience : Hallmark -- One company's experience : Taco Bell -- One company's experience : Capital Holding -- One company's experience : Bell Atlantic -- Succeeding at reengineering. The key to reengineering is abandoning the most basic notions on which the modern organization is founded, and the authors introduce the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers.