List of figures and tables -- Acknowledgments -- Abbreviations -- Introduction -- How this book is structured -- How to get the most out of this book -- How to use the self-assessments -- Extend the value of the book -- Disclaimer to the sustainability experts -- Part 1: Foundation Concepts: -- Sustainability as a strategic issue: -- Benefits of pursuing sustainability -- Threats if you don't pursue sustainability -- Risks in pursuing sustainability -- What is sustainability? -- Why is sustainability a strategic issue? -- Factors that define sustainability -- How do you know whether your organization is sustainable? -- Conclusion -- Change agent/sustainability director: how to keep a sustainability effort on track: -- What you should know about sustainability -- Strategies you can use -- Change agents with no formal authority -- Begin within your span of control -- Sow seeds -- Discussion groups -- Green teams -- Sustainability coordinators with formal authority -- Steering committees -- Task forces and project teams -- Individuals -- Award programmes and certification systems -- Sustainability management systems -- Conclusion -- SCORE the sustainability coordinator -- Part 2: Sustainability By Industry Sector: -- Sustainability in services and general office practices: -- What you should know about sustainability -- Strategies you can use -- Clean up your own operations -- Facilities -- Technology -- Paper products -- Break room -- Take responsibility for your ripples -- Evaluate strategic threats -- Explore emerging opportunities -- Conclusion -- SCORE services and office practices -- Sustainability in manufacturing and product design: -- What you should know about sustainability -- Strategies you can use -- Product design -- Design for environment -- Life cycle assessment -- Life cycle costing -- Product life cycle management and product life cycle tools -- Grey lists, black lists and supply chain management -- Green chemistry -- Converting products to services -- Biomimicry -- Operations -- Energy and greenhouse gases -- Collaborate with the supply chain -- Product certification -- Zero waste -- Extended producer responsibility, product stewardship and product take-back -- Conclusion -- SCORE manufacturing -- Sustainability in government agencies: -- What you should know about sustainability -- Strategies you can use -- Spend tax revenue wisely, maximizing the benefit to society -- Conserving energy -- Take advantage of wasted resources -- Streamline red tape -- Employ green building practices -- Find new funding sources -- See the municipality as a whole system -- Provide infrastructure and security -- Ensure security -- Design efficient, vibrant urban spaces -- Design effective public transportation -- Protect the commons -- Engineer market-based incentives -- Reclaim public goods and charge the full cost -- Create preserves -- Adopt the precautionary principle -- Implement regulations -- Create a level playing field -- Align regulations with your goals -- Privatize the resource within the right boundaries -- Get the numbers right -- Eliminate perverse subsidies -- Protect and help people who need it -- Focus on prevention -- Perform triage -- Combat hunger -- Provide housing -- Guide us toward a better future -- Model and encourage new behavior -- Use purchasing as a way to drive markets -- Develop social capital -- Provide incentives and grants for needed research -- Create audacious goals and policies -- Sponsor award programmes -- Make information visible -- Integrate sustainability into education -- Equalize opportunities -- Use public pension funds as a signal to business -- Conclusion -- SCORE government. Part 3: Sustainability By Organizational Function: -- Senior management: how to lead the sustainability effort: -- What you should know about sustainability -- Strategies you can use -- Assess threats, opportunities and constraints -- Strategic planning -- Scenario planning -- Stakeholder management -- Social entrepreneurship -- Backcasting -- Choose terms and frameworks -- Alternative terms -- Frameworks -- Devise an implementation strategy and enlist support -- Pick the best entry point -- Set up the best structure -- Demonstrate support -- Align business systems -- Provide for transparency and stakeholder involvement -- Sustainability reports -- Partner with NGOs -- Strakeholder engagement activities -- Stakeholder audits -- Conclusion -- SCORE senior management -- Facilities: how to save energy and water, improve productivity and reduce waste: -- What you should know about sustainability -- Strategies you can use -- Construct/remodel a high-performance building -- Deconstruction and recycling -- Daylighting -- Site selection -- Material selection -- Mechanical systems -- Construction waste -- Operate the building efficiently -- Commissioning -- Energy management -- Manage waste -- Provide green cleaning and landscaping services -- Manage transportation issues -- Conclusion -- SCORE facilities -- Human resources: how to support the change process and bolster employee commitment: -- What you should know about sustainability -- Strategies you can use -- Introduce the concept to top executives -- Consult on the implementation -- Align human resource systems -- Model appropriate behaviours -- Measure the benefits -- SCORE human resources -- Purchasing: how to determine what to buy and how to work with suppliers: -- What you should know about sustainability -- Strategies you can use -- Purchasing practices -- Adopt sustainable or environmentally preferable purchasing (EPP) policies -- Embed EPP or sustainable choices into online systems -- Embed sustainability language into RFPs and contracts -- Use service contracts to align the interests of your vendors with your won -- Implement a supply chain environmental management system -- Buy green power -- Create incentives and checklists for making more sustainable choices -- Work with disadvantaged businesses and people as an economic development strategy -- Life cycle assessment and life cycle costing -- Purchasing projects -- Conduct a waste or purchasing audit -- Create a reliable market for targeted product -- Research sustainable alternatives for a specific function or product -- Partner an NGO -- Conclusion -- SCORE purchasing -- Information technology: how to save energy, reduce waste and facilitate the transition to a low-impact operation -- What you should know about sustainability -- Strategies you can use -- Manage your equipment purchases -- Reduce energy consumption -- Equipment -- Data centres -- Cooling -- Layout -- Efficient use -- Data storage -- Dematerialize organizational operations -- Facilitate efficient organizational operations -- Support sustainable product design -- Conclusion -- SCORE information technology -- Environmental affairs: how to support the move beyond compliance and eco-efficiencies to sustainability: -- What you should know about sustainability -- Strategies you can use -- Environmental management systems -- Chemical management systems -- Chemical substitution -- Green chemistry -- Conclusion -- SCORE environmental affairs -- Marketing/public relations: whether and how to promote your sustainability efforts: -- What you should know about sustainability -- Strategies you can use -- Community-based social marketing -- Cause-related marketing -- Labeling, certification and standards -- Stakeholder involvement -- Sustainability reporting -- Market transformation -- Conclusion -- SCORE marketing and public relations -- Accounting and finance: how to account for environmental and social impacts: -- What you should know about sustainability -- Strategies you can use -- Develop a metrics frame work and report on results -- Natural step -- Triple bottom line/three Es -- Sustainability or environmental management system -- Organization's vision or values -- Determine what is 'better' -- Activity-based costing (ABC) -- Life cycle costing (LCC) -- Life cycle assessment (LCA) -- Decision tools to balance trade-offs -- Brainstorm how to add more value -- Weight criteria charts -- Compare a sustainability rating with cost -- Leverage emerging ecosystem markets and governmental incentives -- Conclusion -- SCORE finance and accounting -- Appendix A: Sustainability frameworks and tools -- Appendix B: Certification schemes -- Notes -- Index. Synopsis: Winner of Choice Magazine - Outstanding Academic Titles for 2007 Sustainability promises both reduced environmental impacts and real cash savings for any organization - be it a business, non-profit/NGO or government department. This easy-to-use manual has been written by top business consultants specifically to help managers, business owners, organizational leaders and aspiring environmental managers/sustainability coordinators to improve their organization's environmental, social and economic performance. The authors demystify 'sustainability', untangle the plethora of sustainability frameworks, tools and practices, and make it easy for the average person in any organization to move towards sustainability. Organized by sector (manufacturing, services and office operations, and government) and common organizational functions (senior management, facilities, human resources, purchasing, environmental affairs and compliance, marketing and public relations, and finance and accounting), the authors show how organizations can incorporate sustainability into their everyday work through the application of useful tools and self-assessments.