Record Display for the EPA National Library Catalog

RECORD NUMBER: 7 OF 12

OLS Field Name OLS Field Data
Main Title Measuring customer satisfaction : survey design, use, and statistical analysis methods /
Author Hayes, Bob E.,
Publisher ASQC Quality Press,
Year Published 1998
OCLC Number 36647782
ISBN 087389362X; 9780873893626
Subjects Consumer satisfaction--Statistical methods. ; Questionnaires. ; Messung.--(DE-588)4038852-9 ; Umfrage.--(DE-588)4005227-8 ; Verbraucherzufriedenheit.--(DE-588)4129147-5 ; Consommateurs--Satisfaction--Méthodes statistiques.
Internet Access
Description Access URL
http://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008315957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008315957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJAM  HF5415.335.H39 1998 Region 3 Library/Philadelphia, PA 05/21/1999
EJDM HRD HF5415.335.H39 1998 OASQA Library/Fort Meade,MD 01/28/2000
Edition 2nd ed.
Collation xviii, 278 pages : illustrations ; 24 cm
Notes
Includes bibliographical references (pages 261-266) and index.