| Main Title |
Assessing service quality : satisfying the expectations of library customers / |
| Author |
Hernon, Peter.
|
| Other Authors |
|
| Publisher |
American Library Association, |
| Year Published |
1998 |
| OCLC Number |
39334682 |
| ISBN |
0838934897 |
| Subjects |
Libraries and readers--Evaluation ;
Libraries and readers--United States--Evaluation
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ESAM |
Z711.H45 1998 |
|
Region 10 Library/Seattle,WA |
08/13/1999 |
|
| Collation |
xvii, 243 p. : ill. ; 28 cm. |
| Notes |
Includes bibliographical references (p. 231-237) and index. |
