CD 1. What dialogue is and why it's important -- How to stay focused on what you really want -- CD 2. How to notice when safety is at risk -- CD 3. How to make it safe to talk about almost anything -- CD 4. How to stay in dialogue when you're angry, scared, or hurt -- CD 5. How to speak persuasively, not abrasively -- How to listen when others blow up or clam up -- CD 6. How to turn crucial conversations into actions and results -- Peers, at home, and bosses. Features nine presentations by the authors filled with creative insights, humorous stories, and useful tips.