Record Display for the EPA National Library Catalog

RECORD NUMBER: 27 OF 32

OLS Field Name OLS Field Data
Main Title The new masters of excellence /
Author Peters, Thomas J.
Publisher Nightingale-Conant Corp.,
Year Published 1986
OCLC Number 13828369
ISBN $65.00
Subjects Management--United States. ; Industrial management--United States. ; Management--United States--Audio-visual aids. ; Industrial management--United States--Audio-visual aids. ; Industrial management--Audio-visual aids. ; Talking books
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EIAM  AV no. 5 Region 2 Library/New York,NY 11/30/1990 STATUS
EIAM  HD70.U5P47 1986x Region 2 Library/New York,NY 11/30/1990
Collation 6 audiocassettes : analog, 1 7/8 ips + 1 pamphlet (47 pages ; 21 cm)
Notes
Accompanied by pamphlet entitled: The Promises.
Contents Notes
1. The Management crossroads -- 2. An All-American competitor -- 3. No such thing as a commodity -- 4. Perception is all there is -- 5. The Customer-obsessed company -- 6. Listening : the heart of customer contact -- 7. Quality : it's all in the people -- 8. Quickening the pace of innovation -- 9. Global marketing -- 10. Leadership at all levels -- 11. A Forum with Tom Peters -- 12. The 36 promises. Tom Peters takes you calling on excellence at many companies which have mastered excellence and are willing to tell about it.