It's a fact--being a manager is not easy. Your success is contingent on other people doing what you want them to do, yet other people can be complicated, inconsistent, and sometimes downright obstinate! Often, employees don't really know WHAT they are supposed to do, or they don't really know HOW. . .or they actually think they ARE doing it, or they think something ELSE is more important. This staff coaching video provides clear guidelines that will help improve employee performance through mentoring, providing direction, and effective feedback. Introduction -- Four key steps to effective coaching -- Identify the shortcoming -- Determine the cause, and what needs to change -- Get commitment and provide support needed -- Measure results and provide feedback -- Summary.