Record Display for the EPA National Library Catalog
RECORD NUMBER: 12 OF 33
|OLS Field Name||OLS Field Data|
|Main Title||Out of the crisis|
|Author||Deming, W. Edwards|
|Publisher||Massachusetts Institute of Technology, Center for Advanced Engineering Study,|
|Subjects||Industrial management--United States ; Industrial productivity--United States ; Quality of products--United States|
|Collation||xiii, 507 p. : ill. ; 22 cm.|
Includes bibliographies and index.
Chain reaction: quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? how long -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service organizations -- Some new principles of training and leadership -- Operational definitions, conformance, performance -- Standards and regulations -- Common causes and special causes of improvement, stable system -- More examples of improvement downstream -- Some disappointments in great ideas -- Two reports to management -- Plan for minimum average total cost for test of incoming materials and final product -- Organization for improvement of quality and productivity -- Some illustrations for improvement of living.