Record Display for the EPA National Library Catalog

RECORD NUMBER: 7 OF 95

OLS Field Name OLS Field Data
Main Title Award-winning customer service : 101 ways to guarantee great performance /
Author Evenson, Renee,
Publisher AMACOM,
Year Published 2007
OCLC Number 85485202
ISBN 9780814474549; 0814474543
Subjects Customer services. ; Customer relations. ; Employees--Training of. ; Klantgerichtheid. ; Trainingscursussen.
Internet Access
Description Access URL
http://ILS-AP-P1/mm-info/CoverContent/82475c.pdf
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EKAM  HF5415.5.E885 2007 Region 4 Library/Atlanta,GA 08/03/2009
Collation xvii, 232 pages ; 23 cm
Notes
Includes bibliographical references and index.
Contents Notes
Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the script -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards.