Record Display for the EPA National Library Catalog

RECORD NUMBER: 25 OF 27

OLS Field Name OLS Field Data
Main Title The arts of criticism-- giving and taking /
Other Authors
Author Title of a Work
Kantola, Steve.
Kantola, Rick.
Matulich, Joe.
St. John, Timothy.
Lebedun, Jean,
Publisher Kantola Productions,
Year Published 2005
OCLC Number 64592730
Subjects Business communication. ; Communication in management. ; Criticism, Personal. ; Employees--Rating of. ; Interpersonal relations. ; Defensiveness (Psychology) ; Avoidance (Psychology)
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EKAM  HF5718.A7627 2005 Region 4 Library/Atlanta,GA 08/03/2009
Collation 1 videodisc (22 min.) : sound, color ; 4 3/4 in. + 1 study guide (35 pages ; 22 cm)
Notes
Instructional program. Program content: c1996.
Contents Notes
part 1. The art of giving criticism -- part 2. The art of taking criticism. The program uses dramatized supervisor-employee discussions to demonstrate how to give criticism effectively by avoiding the personal aspects and focussing on goals and areas of agreement and how to avoid the usual fight or flight reactions when receiving criticism.