pt. I. The New Assessment Model. 1. The Power of 360[degree] Feedback. 2. 360[degree] Feedback Evolution and Variations. 3. Applications for 360[degree] Feedback -- pt. II. Implementing 360[degree] Feedback. 4. Designing a 360[degree] Feedback Project. 5. Implementing 360[degree] Feedback. 6. Evaluating the 360[degree] Feedback Process -- pt. III. User Concerns and Needs. 7. Common Pitfalls and How to Avoid Them. 8. Addressing Criticisms of 360[degree] Feedback. 9. The Promise of 360[degree] Feedback. 10. The Future of 360[degree] Feedback -- Appendix: Sample Competency Assessments for 360[degree] Feedback. "As its name suggests, 360ê feedback assesses employee performance and development from several points of view: peers, customers, supervisors, and those who work for the employee." "As you'll discover from the many examples presented in this book, 360ê feedback has many well documented benefits: it gives employees and teams a clear understanding of personal strengths and areas for development; employees view feedback from multiple perspectives as fair, accurate, believable, and motivational; the flexibility of the process makes it meaningful for people at all levels--in union and nonunion environments--with proven success in such disparate fields as health care, law, manufacturing, and military operations; 360ê feedback enhances the effectiveness of diversity management, team-based work structures, TQM, and other broad initiatives." "Equally important, these noted authorities show you what not to do when implementing your 360ê feedback program. You'll see how other organizations handled pitfalls ... analyze situations for which this method may not be appropriate ... and find honest answers (and solutions) to common criticisms of the process."--Jacket.