Record Display for the EPA National Library Catalog
RECORD NUMBER: 46 OF 73
|OLS Field Name||OLS Field Data|
|Main Title||People-first management : creating a culture of trust /|
|Author||Amos, Daniel P.|
|Publisher||Stanford Alumni Association : Stanford Video ; Kantola Productions [distributor],|
|Subjects||Personnel management. ; Employee motivation. ; Trust.|
|Collation||1 videodisc (51 min.) : sound, color ; 4 3/4 in.|
Taped live June 11, 2003 [Stanford Breakfast Briefings] at Stanford University.
AFLAC CEO Dan Amos believes his company's success has come from a reputation of doing the right thing and from putting employees first. He follows two simple principles: set clear expectations, and listen to employees. Communication needs to be followed by action: provide an even-handed response to the input, and implement a reward system that gives employees a vested interest in the profitability of the company. When employees trust the company to go the extra mile for them, they will go the extra mile for the customers.