Record Display for the EPA National Library Catalog


OLS Field Name OLS Field Data
Main Title Online dispute resolution for consumers in the European Union [electronic resource] /
Author Cortés, Pablo.
Publisher Routledge,
Year Published 2011
Call Number KJE4169.C67 2011
ISBN 9781136943508 (e-book: PDF); 9780203847756 (e-book); 9781136943454 (e-book: Mobi); 9781136943492 (e-book: ePub); 9780415562072 (hardback); 9780415813280 (paperback)
Subjects Arbitration and award--European Union countries--Data processing. ; Dispute resolution (Law)--European Union countries--Data processing. ; Electronic commerce--Law and legislation--European Union countries--Data processing.
Internet Access
Description Access URL
Collation xxi, 260 p.
Includes bibliographical references (p. [233]-254) and index.
Due to license restrictions, this resource is available to EPA employees and authorized contractors only
Contents Notes
1. Consumer protection and access to justice in the era of electronic commerce : a European perspective -- 2. Online dispute resolution : an emerging option for consumer redress -- 3. Consumer adjudicative processes supported by technology : court processes and arbitration -- 4. Online mediation for consumers : the way forward -- 5. A legal framework to develop consumer ODR in the EU : a proposal.