Record Display for the EPA National Library Catalog
RECORD NUMBER: 748 OF 2187Main Title | Effective practices to select, acquire, and implement a utility CIS / | |||||||||||
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Other Authors |
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Publisher | Awwa Research Foundation : American Water Works Association, | |||||||||||
Year Published | 2005 | |||||||||||
OCLC Number | 62254928 | |||||||||||
ISBN | 1583213899; 9781583213896 | |||||||||||
Subjects | Water utilities--Data processing | |||||||||||
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Collation | xxii, 160 pages : illustrations ; 28 cm | |||||||||||
Notes | Includes bibliographical references (pages 153-157). |
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Contents Notes | Executive summary -- 1. Introduction and project approach -- 2. Water utility customer information system project framework -- 3. State of the water industry relative to customer information systems -- 4. Water utility CIS benchmarking survey results -- 5. Vendor input on water CIS project practices -- 6. Case study methodology and findings -- 7. Secondary research findings -- 8. Conclusions & recommendations -- 9. Application to the industry & future research -- Appendix A. Participant CIS challenges and recommendations -- Appendix B. Vendor input -- Appendix C. CIS project framework description -- Appendix D. Case study process -- Appendix E. Glossary -- Appendix F. Survey questions -- Bibliography -- Abbreviations. |