Record Display for the EPA National Library Catalog


OLS Field Name OLS Field Data
Main Title Kentucky Transportation Cabinet: Annual Assessment of Customer Needs and Satisfaction: Mail Survey Report.
Author Anderson, P. ; Hockensmith, K. ;
CORP Author Kentucky Transportation Center, Lexington.;Kentucky Transportation Cabinet, Frankfort.;Federal Highway Administration, Frankfort, KY. Kentucky Div.
Publisher Nov 97
Year Published 1997
Report Number KTC-97-24; KYSPR-98-175;
Stock Number PB98-131345
Additional Subjects Highway planning ; Transportation management ; Surveys ; Questionnaires ; Kentucky ; Customer surveys
Library Call Number Additional Info Location Last
NTIS  PB98-131345 Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy. NTIS 07/03/1998
Collation 78p
The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (1) Ascertain Kentucky highway users' opinions on highway program priorities and satisfaction; (2) Compare and contrast these opinions with the data obtained in the NQI Survey; Issue reports that can be used to help guide highway investments and strategic planning.