Record Display for the EPA National Library Catalog
RECORD NUMBER: 18 OF 51
|OLS Field Name||OLS Field Data|
|Main Title||Customer service in the information environment /|
|Author||St. Clair, Guy,|
|ISBN||1857390040 (acid-free paper); 9781857390049 (acid-free paper)|
|Subjects||Information services. ; Information services industry--Customer services. ; Servicos de informacao. ; Informatievoorziening. ; Klantgerichtheid. ; Services de documentation--Administration. ; Auskunftsdienst.|
|Collation||144 p. ; 24 cm.|
Includes bibliographical references (p. -141) and index.
For several years, decades it seems, librarians and other information services professionals have lamented the fact that there is not enough emphasis on management in their training. They learn their subjects, and librarians, especially connect very early on in their training to the concepts of service and the organization of information. Management skills, however, are frequently neglected, or even minimal attention, and many information services professionals find themselves working in the corporate environment, research and technology organizations, government information units, or community/public administration organizations where management skills are needed. Muchof whay they need they get on the job; other approaches, such as continuing education programs, are utilized by those who have the initiative or recognize that they must do something to educate themselves to be managers. Some of it works and some of it doesn't.