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RECORD NUMBER: 12 OF 51

OLS Field Name OLS Field Data
Main Title Customer satisfaction measurement and management : using the voice of the customer /
Author Naumann, Earl
Other Authors
Author Title of a Work
Giel, Kathleen
Publisher Thomson Executive Press;
Year Published 1995
OCLC Number 38423673
ISBN 0873894278
Subjects Consumer satisfaction--Evaluation ; Customer services--Management
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJDM HRD HP5415.5.N328 1995 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xix, 457 p. : ill. ; 24 cm.
Notes
Includes index.