Getting started : the end is in the beginning ; Managing diversity : a continuous process of change / Elsie Y. Cross -- Managing in a diverse workforce : from incident to "ism" / Kate Kirkham -- Strategies for multicultural organizational development / Mark A. Chesler -- Allies or enemies? : Affirmative action and management diversity / David R. Barclay -- Champions of diversity : a culture change process / Delyte D. Frost, William D. Schaeffer, Judy Ragona -- A white man's journey / Chuck Ball -- The limits of "cultural enlightenment" / Jean Kim -- Heterosexism as a workforce diversity issue / Mark Kaplan and Jay Lucas -- White Americans in a multicultural society : rethinking our role / Gary R. Howard -- Learning from experience : a cycle of growth and empowerment / Jack Gant -- Diversity shock / Sylvia Liu -- The diversity assessment survey / Joseph Potts -- Racetalk : thinking and talking about racism / Mark A. Chesler -- Power tools for managing diversity / Michael Burkart -- Leadership for Workforce 2000 : the CoreStates experience / Margaret Blackburn White -- Covering race, covering ourselves / Keith Woods -- Managing diversity : the IBM experience / Ted Childs --Diversity at DuPont : the strategic diversity plan / Bernard Scales and Mike Emery. This collection of the most-requested articles from the quarterly journal, The Diversity Factor, many of them written by the managers who lived the experience, reflect the complexity of the diversity challenges in today's corporations and offer eloquent suggestions for beginning to deal with this daunting issue. The focus of this volume is on true cultural change, not merely communications and training. The essay writers provide strategies and methods for launching and living with culture change. Their eyes are on the future, not the past. The Diversity Factor takes a hard look at the realities of today and offers strategies that will help you lead your organization into tomorrow's new world.