"In this video, viewers will learn that listening is always interpretive. That each of us has our cultural and personal history that affects our interpretations. That feelings about status and power can limit our ability to listen, as can changes in our mood. By listening beyond the words and expanding our awareness, we can all become better listeners - and thus, better communicators."--Container. Play program -- Clear speaking does not guarantee clear listening -- Listening is always interpretive -- Culture and personal history define listening -- Perceptions about power can limit listening -- Changes in mood cause changes in listening -- Listening beyond the words -- Awareness expands our listening possibilities -- Review and conclusion.