Dynamics of the multigenerational workplace. Old farts and upstarts: crisis in the cross-generational workplace -- The veterans: what will the Colonel do now - work? retire? consult? -- The baby boomers: Peter Pan grays at the temple -- The gen Xers: absence and malice -- The nexters: chilling out and cheering up -- Case studies in generational peace. Where mixed generations work well together -- Advice-o-plenty. The plight of Charlie Roth: a cross-generational workforce case study -- Making the cross-generational workplace work: twenty-one often-asked questions - and some very practical answers -- Afterword. Predicting the cross-generational future -- Appendix A. Inventory: How cross-generationally friendly is your work group, department, business, or organization? -- Appendix B. Web resources across the generations. Written by a team of distinguished cross-generational authors, this groundbreaking book supplies fresh, provocative insights & practical solutions for understanding differences, resolving conflicts & managing effectively in today's age-diverse workplace. For anyone struggling to manage people who just don't see work (or life) the same way, this book helps you understand the gulf that separates the generations & offers practical guidelines for building a harmonious workforce where people rally together for the organization, not against each other. Includes information on Baby Boomers, case studies, communication skills, ACORN imperatives, Ben & Jerry®s Homemade, Inc., Chevys Fresh Mex, Lucent Technologies, TGI Friday®s, West Group, family values, future issues, generation gaps, Generation X, leadership style, management, recruiting, seminal events, teamwork, technology issues, television, training, Veterans, work ethic, workplace, etc.