Record Display for the EPA National Library Catalog

RECORD NUMBER: 1 OF 2

OLS Field Name OLS Field Data
Main Title Customer service excellence : a concise guide for librarians /
Author Weingand, Darlene E.
Publisher American Library Association,
Year Published 1997
OCLC Number 35559206
ISBN 0838906893 (alk. paper); 9780838906897 (alk. paper)
Subjects Public services (Libraries)--United States. ; Inlichtingenwerk (dienstverlening) ; Bibliotheken. ; Bibliotháeques--Services aux publics--âEtats-Unis. ; Libraries and readers--United States
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJAM  Z711.W434 1997 Region 3 Library/Philadelphia, PA 03/01/2010
ELCM  Z711.W434 1997 NVFEL Library/Ann Arbor, MI 02/08/2002
ESAM  Z711.W434 1997 Region 10 Library/Seattle,WA 03/28/1998
Collation xii, 136 p. : ill. ; 23 cm.
Notes
Includes bibliographical references (p. 125-129) and index.
Contents Notes
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index.