Main Title |
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / |
Author |
Vavra, Terry G.
|
Publisher |
ASQ Quality Press, |
Year Published |
1997 |
OCLC Number |
36713110 |
ISBN |
0873894057 (alk. paper) |
Subjects |
Consumer satisfaction--Evaluation
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM |
HF5415.335.V38 1997 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
Collation |
xviii, 490 p. : ill. ; 24 cm. |
Notes |
Includes bibliographical references (p. {465}-476) and index. |