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RECORD NUMBER: 6 OF 827

OLS Field Name OLS Field Data
Main Title A passion for excellence : the leadership difference /
Author Peters, Thomas J.
Other Authors
Author Title of a Work
Austin, Nancy.
Publisher Random House,
Year Published 1985
OCLC Number 11969925
ISBN 0394544846; 9780394544847
Subjects Industrial management--United States. ; Leadership. ; Organizational Objectives. ; Personnel Management. ; Management. ; Gestion d'entreprise--âEtats-Unis. ; Management. ; USA.
Additional Subjects Industrial management--United States
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EHAM  HD70.U5P425 1985 Region 1 Library/Boston,MA 01/01/1988
EHBM  HD70.U5P425 1985 NHEERL/AED Library/Narragansett,RI 04/15/2013
EJAM  HD70.U5P425 1985 Region 3 Library/Philadelphia, PA 05/02/2003
EKAM  HD70.U5P425 1985 Region 4 Library/Atlanta,GA 01/01/1988 DISPERSAL
EOAM  HD70.U5P425 1985 Region 8 Technical Library/Denver,CO 01/01/1988
Collation xxv, 437 p. ; 25 cm.
Notes
Includes bibliographies and index.
Contents Notes
Foreword -- Introduction : a revolution is brewing -- Part 1. Common sense. 1. A blinding flash of the obvious -- 2. MBWA : the technology of the obvious -- 3. Integrity and the technology of the obvious -- Part 2. Customers. 4. Common courtesy : the ultimate barrier to competitor entry -- 5. No such thing as a commodity -- 6. "Mere perception" : on the irreducible humanness of customers -- 7. Quality is not a technique -- 8. The "smell" of the customer -- Part 3. Innovation. 9. The mythology of innovation, or a skunkworks tale -- 10. Three skunks -- 11. The context of innovation -- 12. The "smell" of innovation -- Part 4. People, people, people. 13. Bone-deep beliefs -- 14. Ownership -- 15. ApplauseApplause -- Part 5. Leadership. 16. Attention, symbols, drama, vision--and love -- 17. Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- 18. Coaching -- 19. Doing MBWA -- 20. Excellence in school leadership -- 21. What price excellence --Acknowledgments -- A guide to key concepts -- Index. This book is an inspiring, career-transforming book published for people who want to get ahead. It takes the reader behind the scenes in some of the most successful organizations and analyzes what makes them distinctive. Here are real people, real companies, real numbers. Here is what is needed to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.