Record Display for the EPA National Library Catalog
RECORD NUMBER: 111 OF 142Main Title | Service advantage how to identify and fulfill customer needs / | |||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Author | Albrecht, Karl | |||||||||||
Other Authors |
|
|||||||||||
Publisher | Dow Jones-Irwin, | |||||||||||
Year Published | 1990 | |||||||||||
OCLC Number | 20056976 | |||||||||||
ISBN | 1556232470 | |||||||||||
Subjects | Customer service ; Consumers--Research | |||||||||||
Holdings |
|
|||||||||||
Collation | ix, 240 p. : ill. ; 24 cm. | |||||||||||
Notes | Includes bibliographical references. |