In this how-to companion to Don't make me think : a common sense approach to web usability, Steve Krug spells out an approach to usability testing that anyone can easily apply to their own web site, application, or other product. -- Finding usability problems. You don't see any elephants around here, do you? : What do-it-yourself usability testing is, why it always works, and why so little of it gets done ; I will now saw my [lovely] assistant in half : What a do-it-yourself test looks like ; A morning a month, that's all we ask : A plan you can actually follow ; What do you test, and when do you test it? : Why the hardest part is starting early enough ; Recruit loosely and grade on a curve : Who to test with and how to find them ; Find some things for them to do : Picking tasks to test and writing scenarios for them ; Some boring checklists : And why you should use them even if, like me, you don't really like checklists ; Mind reading made easy : Conducting the test session ; Make it a spectator sport : Getting everyone to watch and telling them what to look for -- Fixing usability problems. Debriefing 101 : Comparing notes and deciding what to fix ; The least you can do : Why doing less is often the best way to fix things ; The usual suspects : Some problems you're likely to find and how to think about fixing them ; Making sure life actually improves : The art of playing nicely with others -- The road ahead. Teleportation made easy : Remote testing: fast, cheap, and slightly out of control ; Overachievers only : Recommended reading ; Happy trails/to you : A few final words of encouragement ; Sample test script and consent form.