Record Display for the EPA National Library Catalog

RECORD NUMBER: 1 OF 3

OLS Field Name OLS Field Data
Main Title Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness /
Author Harrington, H. J.
Publisher McGraw-Hill,
Year Published 1991
OCLC Number 22983109
ISBN 0070267685; 9780070267688
Subjects Quality control. ; Production management--Quality control. ; Kwaliteitscontrole.
Internet Access
Description Access URL
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=005455757&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1011/90028544-b.html
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=005455757&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EKBM  TS156 .H338 1991 Research Triangle Park Library/RTP, NC 11/02/2001
Collation xiii, 274 pages : illustrations ; 24 cm
Notes
Includes index. Includes bibliographical references and index.
Contents Notes
I. Why focus on business processes? -- Introduction -- Where has our reputation gone? -- Today's customer -- How can you provide surprisingly good output? -- Don't try to maximize profits -- How do you bring about change? -- Harrington's change process chart -- What is a process? -- Processes versus vertical organization -- Managing your business processes -- Why focus on the business processes? -- The history of business processes -- Business process fallacies -- What has happened to our business processes? -- Is BPI for you? -- What is BPI? -- The five phases of BPI -- Summary -- 2. Setting the stage for business process improvement -- Introduction -- Getting started -- Form an EIT -- Appoint a BPI champion -- Understanding the process hierarchy -- Educate the EIT -- Leadership by example -- Ongoing EIT activity -- Develop a BPI model -- Identify critical business processes -- Select processes for improvement -- Preliminary objectives -- Operating assumptions -- Managing BPI communications -- Select process owners -- Consider a process coordinator -- Consider a process improvement facilitator -- Provide job descriptions for process owner and pit members -- General management responsibility summary -- Additional reading --3. Organizing for process improvement -- Introduction -- Process owner education -- Initial pit plan -- Preliminary process boundaries -- Block diagraming the process -- Updating the operating assumptions -- Team structures -- Selecting PIT members -- PIT orientation -- Team training -- Understanding the assignment -- Final process boundaries -- Process overview -- Process customers -- Effectiveness, efficiency, and adaptability measurements and targets -- Why measure? -- Pit goals and timetable -- Register the pit -- Summary -- Additional reading -- 4. Flowcharting : drawing a process picture -- Introduction -- What are flowcharts? -- Flowcharting overview -- Block diagrams -- Block diagraming activities and information -- Standard flowchart symbols -- ANSI standard flowchart -- A simple business process flowchart -- Functional flowchart -- Functional time-line flowchart -- Geographic flowchart -- Taking an information-processing view -- Data dictionary -- Summary -- Additional reading -- 5. Understanding the process characteristics -- Introduction -- The employee ad the process -- Process walk-through -- Process effectiveness -- Process efficiency -- Process cycle time -- Processing time versus cycle time -- Cost -- Summary -- 6. Streamlining the process -- Introduction -- The principles of streamlining -- Bureaucracy elimination -- Duplication elimination -- Value-added assessment -- Simplification -- Process cycle-time reduction -- Error proofing -- Upgrading -- Simple language -- Standardization -- Supplier partnerships -- Big picture improvement -- Automation and/or mechanization -- The right marriage of people and process -- Reaping the benefits of streamlining -- Summary -- 7. Measurements, feedback, and action (Load, aim, and fire) -- Introduction -- Benefits of measurement -- Understanding measurements -- Measurements are key to improving -- Types of measurement data -- Process measurement systems -- The human process -- Feedback systems -- Independent data audit process -- Reporting -- Poor-quality cost -- Using measurement data -- Opportunity cycle -- Summary -- Additional reading -- 8. Process qualification -- Introduction -- Manufacturing process qualification -- Comparison of manufacturing and business process qualification -- Is business process qualification necessary -- BPI levels -- Differences among business process levels -- Requirements to be qualified at level 5 -- Requirements to be qualified at level 4 -- Requirements to be qualified at level 3 -- Requirements to be qualified at level 2 -- Requirements to be qualified at level 1 -- Scheduling a business process review -- Assigning qualification levels -- Recognition and reward process -- Summary -- 9. Benchmarking process -- Introduction -- The BMP overview -- Why use benchmarking? -- What will benchmarking do for you? -- History of the BMP -- Types of benchmarking -- The BMP -- The 30 steps to benchmarking results -- Internal BMP -- External BMP -- Summary -- 10. The beginning -- Continuous improvement process -- Constructive dissatisfaction -- Harrington's wheel of fortune -- Putting it all together.