Record Display for the EPA National Library Catalog
RECORD NUMBER: 1 OF 2Main Title | Beyond customer service : keeping customers for life / | |||||||||||
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Author | Gerson, Richard F. | |||||||||||
Publisher | Crisp Publications, | |||||||||||
Year Published | 1992 | |||||||||||
OCLC Number | 25899047 | |||||||||||
ISBN | 1560521155; 9781560521150 | |||||||||||
Subjects | Customer relations ; Customer services ; Consumer Satisfaction | |||||||||||
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Collation | 88 p. : ill. ; 26 cm. | |||||||||||
Notes | "Effective programs for retaining your customers"--Cover. |