Record Display for the EPA National Library Catalog
RECORD NUMBER: 409 OF 762Main Title | Managing assertively : how to improve your people skills / | |||||||||||
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Author | Burley-Allen, Madelyn, | |||||||||||
Publisher | Wiley, | |||||||||||
Year Published | 1995 | |||||||||||
OCLC Number | 31132685 | |||||||||||
ISBN | 0471039713 (alk. paper); 9780471039716 (alk. paper) | |||||||||||
Subjects | Supervision of employees ; Assertiveness (Psychology) ; Management development | |||||||||||
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Edition | 2nd ed. | |||||||||||
Collation | xi, 224 p. : ill. ; 24 cm. | |||||||||||
Notes | Includes bibliographical references (p. 219-220) and index. |
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Contents Notes | The Gateway to Effectiveness -- Building Blocks to Managing Assertively -- Supervisory Styles: Assertive--Aggressive--Passive -- Unblocking Your Assertiveness to Build Your Self-Esteem -- Listening -- Taking Risks -- Constructive Feedback: Criticism -- Saying No -- Handling Criticism -- Giving and Receiving -- Positive Feedback -- Payoffs for Success. |