Includes bibliographical references (p. 83).

Introduction -- The behavior-based interview process -- Employer objectives -- What about behavior-based questions? -- phase 1. Preparation -- Making a good initial impression -- Researching the company -- Understanding the position description - Writing your cover letter -- Developing your resume -- Elements of an effective resume -- phase 2. Polishing your image -- The P-A-R technique -- The P-A-R-T-N-E-R technique -- phase 3. Responding to questions -- Taking center stage -- Types of questions -- Purpose of questions -- Pet questions -- The positive approach -- The "positive twist" approach -- Behavior evaluation criteria -- phase 4. Following up -- Closing the interview -- Response options -- Writing a follow-up letter -- Final checklist -- appendix. -- Internet resources -- Action verb statements -- Questions to ask the interviewer -- Additional reading.