Unabridged. Disc 7 (CD-ROM) includes workbook in pdf format. Also includes installation software for Adobe Acrobat Reader 5.0.

Disc 1: Part 1. What's the matter with people anyway? Listening -- Part 2. Four different personality styles -- Disc 2: Part 3. Generational differences, radio agers and baby boomers -- Part. 4. Generational differences: Generations X and Y -- Disc 3: Part 5. Gender differences in communication styles -- Part 6. Creative, technical and multicultural teams -- Disc 4: Part 7. Other work styles and an open work environment -- Part 8. Giving constructive criticism constructively -- Disc 5: Part 9. Negotiate effectively, disagree respectfully -- Part 10. Dealing with angry people -- Disc 6: Part 11. Dealing with your own anger and frustration -- Part 12. Make sure you are not the difficult person. Disc 7: Self-study workbook. Barbara Braunstein shows you that most people are more different than they are difficult, and that they don't intentionally set out to make your life miserable! She identifies all the different people you work with and live with, and then shows you exactly how to motivate them and get results with them, even the truly difficult ones.