| Contents Notes |
1. Effective utility management -- 2. Ten attributes of effectively managed water sector utilities -- 3. Keys to management success -- 4. Where to begin -- 5. Utility measures -- 6. Utility management resources -- 7. For more information -- Appendix A: Definitions -- Appendix B: Self assessment -- Appendix C: Attribute-related water utility measures. This publication distills the experiences of a group of leaders in water and wastewater utility management into a framework intended to help utility managers identify and address their most pressing needs through a customized, incremental approach that is relevant to the day-to-day challenges utilities face. Water and wastewater utilities across the country are facing many common challenges, including rising costs, aging infrastructure, increasingly stringent regulatory requirements, population changes, and a rapidly changing workforce. Effective utility management can help utilities respond to both current and future challenges and support utilities in their common mission of being successful 21st century service providers. |
