| Main Title |
Effective practices to select, acquire, and implement a utility CIS / |
| Other Authors |
|
| Publisher |
Awwa Research Foundation : American Water Works Association, |
| Year Published |
2005 |
| OCLC Number |
62254928 |
| ISBN |
1583213899; 9781583213896 |
| Subjects |
Water utilities--Data processing
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
HD4456.E33 2005 |
|
AWBERC Library/Cincinnati,OH |
11/18/2005 |
|
| Collation |
xxii, 160 pages : illustrations ; 28 cm |
| Notes |
Includes bibliographical references (pages 153-157). |
| Contents Notes |
Executive summary -- 1. Introduction and project approach -- 2. Water utility customer information system project framework -- 3. State of the water industry relative to customer information systems -- 4. Water utility CIS benchmarking survey results -- 5. Vendor input on water CIS project practices -- 6. Case study methodology and findings -- 7. Secondary research findings -- 8. Conclusions & recommendations -- 9. Application to the industry & future research -- Appendix A. Participant CIS challenges and recommendations -- Appendix B. Vendor input -- Appendix C. CIS project framework description -- Appendix D. Case study process -- Appendix E. Glossary -- Appendix F. Survey questions -- Bibliography -- Abbreviations. |
