Record Display for the EPA National Library Catalog
RECORD NUMBER: 33 OF 98Main Title | Firing on all cylinders : the service/quality system for high-powered corporate performance / | |||||||||||
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Author | Clemmer, Jim, | |||||||||||
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Publisher | Macmillan of Canada, | |||||||||||
Year Published | 1990 | |||||||||||
OCLC Number | 21045535 | |||||||||||
ISBN | 0771599676; 9780771599675 | |||||||||||
Subjects | Customer service--Management ; Quality of products--Management ; Success in business ; Total quality management ; Customer services--Management ; Service a la clientele--Gestion ; Qualite des produits--Gestion ; Succes dans les affaires | |||||||||||
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Collation | ix, 292 p. : ill. ; 24 cm. | |||||||||||
Notes | Includes bibliographical references and index. |