| Main Title |
Professional telephone skills / |
| Other Authors |
|
| Publisher |
CareerTrack Publications, |
| Year Published |
1989 |
| OCLC Number |
20806390 |
| ISBN |
155977004X; 9781559770040 |
| Subjects |
Telephone in business ;
Telephone etiquette
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJDV AV |
HF5541.T4P73 1989 |
|
Env Science Center Library/Ft Meade,MD |
09/27/2002 |
|
| Collation |
1 videocassette (VHS) : sound, color ; 1/2 in. |
| Contents Notes |
Customer awareness -- The phone as a powerful service tool. Shows how to handle angry callers, confused callers, impatient callers, non-English speaking callers - all callers - with tact, professionalism and composure. |
