Record Display for the EPA National Library Catalog


Main Title Customer/Supplier Accountability and Quality Assurance (QA) Program Implementation.
Author Patterson, R. K. ;
CORP Author Environmental Protection Agency, Research Triangle Park, NC. Atmospheric Research and Exposure Assessment Lab.
Publisher 1992
Year Published 1992
Report Number EPA/600/A-92/123;
Stock Number PB92-191162
Additional Subjects Quality assurance ; Quality control ; Management methods ; Programs ; Clients ; Supplying ; Accountability ; Programs ; Project planning ;
Library Call Number Additional Info Location Last
NTIS  PB92-191162 Some EPA libraries have a fiche copy filed under the call number shown. 07/26/2022
Collation 7p
Quality assurance (QA) and quality control (QC) are the basic components of a QA program, which is a fundamental quality management tool. The quality of outputs and services strongly depends on the caliber of the communications between the 'customer' and the 'supplier.' A clear understanding of customer needs and expectations is essential to selecting and applying suitable QA and QC. Planning, implementation, and assessing all play a major part in the quality of final outputs. A clear understanding of the customer/supplier relationship and the functional roles played by each is essential to a successful QA program. The paper identifies, clarifies, and simplifies the quality management responsibilities of the customer and the supplier. The ideas presented are applicable in all work environments, including research and development (R&D).