Record Display for the EPA National Library Catalog


Main Title Safety Drinking Water Hotline. Fiscal Year 2003 Annual Report. October 2002-September 2003.
CORP Author Environmental Protection Agency, Washington, DC. Office of Ground Water and Drinking Water.
Publisher 2003
Year Published 2003
Stock Number PB2004-106522
Additional Subjects Potable water ; Consumer affairs ; Information dissemination ; Public health ; Health hazards ; US EPA ; Telephone systems ; Emergencies ; Public information ; Drinking water ; Safe drinking water hotline
Library Call Number Additional Info Location Last
NTIS  PB2004-106522 Some EPA libraries have a fiche copy filed under the call number shown. 07/26/2022
Collation one CD-ROM contains 33 page document
The Safe Drinking Water Act (SDWA) is the national law that ensures the quality of America's drinking water and furthers EPA's mission to protect human health and safeguard the environment. The Act, as amended in 1996, requires the U.S. Environmental Protection Agency (EPA) to provide a toll-free hotline that consumers can call to obtain accurate and real-time information about annual water quality reports and drinking water contaminants (42 U.S.C. 300g-3, Section (4)(A) and (4)(B)). The Safe Drinking Water (SDW) Hotline, operated by Booz Allen Hamilton, provides this essential public outreach service for EPA's Office of Ground Water and Drinking Water (OGWDW), the office that is responsible for implementing the SDWA. The Hotline also answers questions about federal drinking water regulations and standards, source water protection, and the Underground Injection Control (UIC) program. In fiscal year 2003 (FY 2003), the Hotline responded to 21,602 phone calls and 3,304 e-mail inquiries resulting in more than 31,351 questions. These inquiries came from a diverse audience including public water systems (PWSs), federal, state and local governments, businesses, and citizens. These inquiries reflected several 'hot topics' and initiatives, including the following: Vulnerability Assessments and Emergency Response Plans; Household Water Emergencies; Consumer confidence reports; Public Notification for Total Organic Carbons (TOCs).