Includes bibliographical references and index.

Part I: Backgrounds -- Getting started : writing and your career -- The writing process at work -- Collaborative writing and meetings at work -- Part II: Correspondence -- Writing memos, faxes, and e-mail -- Writing letters : some basics for audiences worldwide -- Types of business letters -- How to get a job : resumes, letters, applications, and interviews -- Part III: Gathering and summarizing information -- Doing research for school and on the job -- Documenting sources -- Summarizing material -- Part IV: Preparing documents and visuals -- Designing clear visuals -- Designing successful documents and websites -- Writing instructions -- Writing winning proposals -- Writing effective short reports -- Writing careful long reports -- Making successful presentations at work.