Includes index.

Performance appraisals : an overview -- Managers as coaches -- Managers as counselors -- The golden rules of performance appraisals -- Gathering information -- Preparing to conduct appraisals on former coworkers -- Forms and ratings -- Writing guidelines -- How to begin -- What to discuss -- How to listen actively -- How to act : the importance of body language -- How to handle challenging performance-appraisal situations -- How to avoid typical performance-appraisal pitfalls -- How to conduct appraisals on different-performance level employees -- Performance appraisals for employees who telecommute.