Record Display for the EPA National Library Catalog


Main Title Out of the crisis /
Author Deming, W. Edwards
Publisher Massachusetts Institute of Technology, Center for Advanced Engineering Study,
Year Published 1986
OCLC Number 13126265
ISBN 0911379010; 9780911379013
Subjects Industrial management--United States. ; Industrial productivity--United States. ; Quality of products--United States.
Library Call Number Additional Info Location Last
EHAM  HD70.U5D45 1986 Region 1 Library/Boston,MA 12/03/1988
Collation xiii, 507 pages : illustrations ; 23 cm
Includes bibliographical references and index.
Contents Notes
Chain reaction: quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? how long -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service organizations -- Some new principles of training and leadership -- Operational definitions, conformance, performance -- Standards and regulations -- Common causes and special causes of improvement, stable system -- More examples of improvement downstream -- Some disappointments in great ideas -- Two reports to management -- Plan for minimum average total cost for test of incoming materials and final product -- Organization for improvement of quality and productivity -- Some illustrations for improvement of living. The author explains what he believes managers have been doing wrong, informs them what they must do, and shows them Demings' Way Out of the crisis.