Record Display for the EPA National Library Catalog


Main Title Juran on leadership for quality : an executive handbook /
Author Juran, J. M.
Publisher Free Press ; Collier Macmillan,
Year Published 1989
OCLC Number 18257993
ISBN 0029166829; 9780029166826
Subjects Quality control--Handbooks, manuals, etc ; Quality assurance--Handbooks, manuals, etc
Internet Access
Description Access URL
Contributor biographical information
Sample text
Publisher description
Library Call Number Additional Info Location Last
EHAM  TS156.J79 1989 Region 1 Library/Boston,MA 12/11/1992
EMAM  TS 156.J873 1989 Region 6 Library/Dallas,TX 01/06/2020
Collation vii, 376 pages : illustrations ; 24 cm
Includes bibliographical references (pages 365-369) and index.
Contents Notes
The subject of management for quality has undergone rapid and drastic change as a result of competition in the marketplace and the vulnerability of industrialized societies that depend heavily on the quality of goods and services. In this companion volume to his acclaimed Juran on Planning for Quality, J.M. Juran provides top-level managers with the specific, field-tested methods they need to successfully lead their companies on the quest for superior quality. Managers have long recognized that the most sound response to a competitive challenge is to become more competitive. Today, informed managers also realize that quality improvement is the best source of competitive advantage. They know that return on investment in quality improvement projects is among the highest available. Yet, the means by which management can supply the leadership necessary to attain quality goals remains elusive. J.M. Juran has drawn on the experiences of thousands of chief executives in companies around the world to create a clear plan of action applicable to any industry, whether service or manufacturing. The famous "Juran Trilogy," clearly presented step-by-step, shows how to apply the familiar business concepts of planning, control, and improvement to quality leadership. For each concept, Dr. Juran provides a succinct and proven series of actions. He gives criteria for selecting project-by-project improvements and mobilizing a team to carry them out. He also describes a realistic timetable of implementation and directs the formation of an ongoing quality council whose job is to launch, coordinate, and "institutionalize" annual quality improvement. The membership of this council, as Dr. Juran insists, must come from the ranks of senior managers the stakes are too high for upper managers not to personally become the leaders and members of this vital council. Using real-world case examples of highly profitable quality improvements in such companies as Bethlehem Steel and Florida Power & Light, Dr. Juran illustrates how to guide a company into a continuing steep rate of improvement. The key, as Dr. Juran emphasizes, is that quality must be implemented from the top down. This essential handbook makes executive leadership the key to a company's quality revolution -- and to producing the real cost benefits over both the short and long run that superior quality brings.