Record Display for the EPA National Library CatalogRECORD NUMBER: 12 OF 12
|Main Title||What is total quality control? The Japanese way /|
|ISBN||0139524339; 9780139524332; 013952441X; 9780139524417|
|Subjects||Quality control--Japan. ; Qualité--Contrãole--Japon.|
|Collation||xiv, 215 pages : illustrations ; 24 cm|
Translation of: TQC to wa nani ka, Nihon-teki hinshitsu kanri. Includes index.
Describes the Japanese approach to quality control, explains how quality circles work, and discusses applications in subcontracting and marketing. My encounter with quality control -- Characteristics of Japanese quality control -- The essence of quality control -- Quality assurance -- Total quality control -- TQC is a thought revolution in management -- Do's and don'ts for top and middle management -- QC circle activities -- Quality control for subcontracting and purchasing -- Quality control in marketing: distribution and service industries -- Quality control audit -- Utilization of statistical methods.