Includes bibliographical references (p. 153-159) and index.

Lend me your ears -- Doing the prep work -- Imposing order (you know you want to) -- The calm before the storm -- Overture, curtain, lights! -- Discussion and participation -- Interviewing -- Interpersonal communication -- Library instruction -- Meetings -- Presentations to large groups. "Now more than ever, librarians need good communication skills. No longer unseen collectors and classifiers, information professionals are speaking at conferences, in meetings, and in classes, giving book talks, offering instruction, and in countless other ways appearing before the public. Still, overcoming nervousness and achieving a degree of confidence in front of a group of people is hard for many." "Librarians and other information professionals can find help in this book."--BOOK JACKET.