As part of the Administration's efforts to reinvent Federal government and its interaction with its primary customer the American taxpayer President Bill Clinton, on September 11, 1993, issued Executive Order 12862: Setting Customer Service Standards to every Federal department and agency, requiring each to publish readily available customer service plans by September 1994. In response, the U.S. Environmental Protection Agency developed and published Putting Customers First: EPA Rises to the Challenge of Executive Order 12862 and, as follow up, Putting 1 Customers First: EPA's Customer Service Plan. In these documents, EPA reaffirmed its commitment: to 2 providing the best customer service possible (and) to achieve this through increased public participation, increased public access to information, and more effectively responding to customer needs. EPA identified eight core processes around which further customer service tasks were assigned: permitting and licensing; pesticide registration; research and demonstration grants; rulemaking; public access; State, Tribal, and local program grants; enforcement compliance assistance; and voluntary programs. EPA Headquarters has taken the lead in these ongoing efforts.