Record Display for the EPA National Library Catalog


OLS Field Name OLS Field Data
Main Title Customer Service in Region 5.
CORP Author Environmental Protection Agency, Chicago, IL. Region V.
Publisher U.S. Environmental Protection Agency, Region 5,
Year Published 1997
Report Number EPA 905-R-97-001
Stock Number PB2007-108436
OCLC Number 77500502
Subjects Environmental policy--United States. ; Customer services--United States.
Additional Subjects Customer service ; U.S. EPA ; Federal agencies ; Management planning and control ; Access to information ; Public participation ; Pesticides ; Registration ; Compliance ; Enforcement ; National government ; Voluntary programs ; Grants ;
Internet Access
Description Access URL
Library Call Number Additional Info Location Last
EJBD ARCHIVE EPA 905-R-97-001 Headquarters Library/Washington,DC 03/03/2011
EJBD  EPA 905-R-97-001 Headquarters Library/Washington,DC 12/29/2006
ELAD  EPA 905-R-97-001 Region 5 Library/Chicago,IL 11/23/2009
NTIS  PB2007-108436 Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy. 04/04/2019
Collation 38 p. ; 28 cm.
As part of the Administration's efforts to reinvent Federal government and its interaction with its primary customer the American taxpayer President Bill Clinton, on September 11, 1993, issued Executive Order 12862: Setting Customer Service Standards to every Federal department and agency, requiring each to publish readily available customer service plans by September 1994. In response, the U.S. Environmental Protection Agency developed and published Putting Customers First: EPA Rises to the Challenge of Executive Order 12862 and, as follow up, Putting 1 Customers First: EPA's Customer Service Plan. In these documents, EPA reaffirmed its commitment: to 2 providing the best customer service possible (and) to achieve this through increased public participation, increased public access to information, and more effectively responding to customer needs. EPA identified eight core processes around which further customer service tasks were assigned: permitting and licensing; pesticide registration; research and demonstration grants; rulemaking; public access; State, Tribal, and local program grants; enforcement compliance assistance; and voluntary programs. EPA Headquarters has taken the lead in these ongoing efforts.
"January 1997"--Cover. "EPA 905-R-97-001"--Cover.